Effective Date: April 12, 2025

This Privacy Policy (“Policy”) describes how Sam & Son Roofing LLC (“Company,” “we,” “us,” or “our”) collects, uses, and shares information from and about users of our websites, including samandsonroofingllc.com, roofreplacementlibertytx.com, and newrooflibertytx.com (“Websites”).

By accessing or using our Websites or services, you agree to this Privacy Policy.

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1. Information We Collect

We collect the following personal information through our contact form:

• Name
• Email Address
• Phone Number
• Brief description of the customer’s concern

Please note: we do not collect your physical address through the website. This information is obtained later by phone when a technician books the appointment.

We do not knowingly collect any sensitive health-related information, and our services are not intended for individuals under 18 years of age.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule appointments
• Communicate with you regarding your roofing concerns
• Send service updates and reminders via phone or SMS
• Manage internal operations, analytics, and reporting
• Ensure compliance with legal obligations

3. How We Share Your Information

We do not sell your personal information. We only share your information with:

• Our internal team and roofing technicians
• Third-party services we use for operations, including:
  • GoHighLevel for CRM and form management
  • Twilio for SMS communications

These providers are contractually obligated to keep your information secure and confidential.

4. Payment Information

Sam & Son Roofing does not collect online payments. All transactions are handled offline, such as via check, cash, or other traditional contractor payment methods.

5. Data Retention and Security

We retain personal information as long as necessary to fulfill the purposes outlined in this Policy or as required by law. We implement reasonable security measures to safeguard your information, including secure cloud storage and access restrictions. However, no method of transmission over the internet is completely secure.

6. Your Choices

You may contact us to:

• Request access to your information
• Request updates or corrections
• Request deletion of your information (subject to applicable laws)

To make a request, email samandsonroofing@yahoo.com or call (281) 354-5453.

7. External Links

Our Websites may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

8. Changes to This Policy

We may revise this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Sam & Son Roofing LLC
Email: samandsonroofing@yahoo.com
Phone: (281) 354-5453
Last Updated: April 12, 2025